Return & Refund Policy
Thank you for shopping with Vekego. We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
1. Returns
- You may request a return within 14 calendar days of receiving your order.
- Items must be returned in their original condition — unused, undamaged, and with original packaging.
2. Return Process
- To start a return, please contact our Support Team at support@vekego.com for the return address and instructions.
- Pack the item securely in its original packaging and include your order number/proof of purchase.
- If the return is due to our mistake (e.g., wrong or defective item), we will cover the return shipping cost.
- If the return is due to personal reasons (e.g., change of mind), the shipping cost will be deducted from your refund.
3. Refunds
- Once we receive and inspect your return, we will notify you via email.
- Approved refunds will be processed within 14 business days.
- Depending on your payment method, it may take 1–2 billing cycles for the refund to appear on your statement.
4. Exceptions & Non-Returnable Items
Some products cannot be returned or refunded:
- Perishable goods
- Intimate or sanitary products
- Gift cards
- Customized or personalized items
- Digital products
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.
5. Questions?
If you have any questions about our Return & Refund Policy, please contact us at:
📧 Email: support@vekego.com