FAQs
Welcome to the Vekego FAQ page. Here you’ll find answers to our most commonly asked questions.
Orders
Q: How do I place an order?
A: Simply browse our store, select your items, add them to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Q: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled before shipment. Please contact our Support Team as soon as possible.
Payments
Q: What payment methods do you accept?
A: We accept PayPal, Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes. All payments are processed using secure encryption and we never store your payment details.
Q: Do you support installment payments?
A: Yes, we offer a 3-installment payment option at checkout.
Shipping
Q: Do you ship internationally?
A: Yes, we provide worldwide shipping.
Q: How much does shipping cost?
A:
- Orders under $48.99: $5.99 flat-rate shipping
- Orders $49 and above: Free shipping
Q: How long does delivery take?
A: Orders are usually processed within 3–7 business days and delivered in 14–30 days depending on your location.
Q: Will I have to pay customs fees?
A: International orders may be subject to customs duties, taxes, or fees determined by your local customs office. These are the responsibility of the customer.
Returns & Refunds
Q: What is your return policy?
A: You can return most items within 14 days of receipt if they are unused, undamaged, and in original packaging.
Q: Are there items that cannot be returned?
A: Yes. Perishable goods, intimate products, gift cards, customized items, and digital products are non-returnable.
Q: Who pays for return shipping?
A:
- If the return is due to our error (e.g., defective or wrong item), we cover the cost.
- If the return is for personal reasons (e.g., change of mind), shipping costs will be deducted from your refund.
Q: How long does it take to receive a refund?
A: Once your return is processed, refunds usually take 1–2 billing cycles to appear on your statement.
Customer Support
Q: How do I contact Vekego?
A: You can reach us anytime at:
📧 Email: support@vekego.com